BE Aerospace engaged us to come up with a concept for a sales tool to be used by foreign representatives. We came up with a prototype that attempted to solve multiple problems faced by large manufacturing companies that provide custom orders and have a network of sales representatives speaking a variety of languages.
With big ticket items the sales process can drag out for long periods of time. To help speed up the process we designed the prototype to limit the selection of different packages and options. This helped to ensure sales peoples wouldn’t sell a package or option that does not exist. Each sales representative has an account that uses their native language. They can create packages for potential customers with their own unique account. This enables the sales representative, the company and the potential client to adjust package configurations and options. When configuration changes are finalized this information generates a detailed report in the sales representatives, clients and company’s native languages. This helps to eliminate miss communication, increase accuracy and eliminate translation time.
Initially we planned to develop it as a web based application but decided to make it a desktop based application. This was selected because of the different access and connection speeds to the internet in countries where sales activities were being conducted. When a change is made that information is updated once an internet connection is made. This ensures that on or offline modifications can be made. It also eliminates the problem that other people involved in the sales process are not up to date on the most recent package and options selections.
This project never made it out of the prototyping phase, however it opened up our eyes to the application of technology to improve the flow of communication and eliminate mistakes/errors at the point of sales for large manufacturing companies.
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Tags: Flash